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Jack T. Lamplighter

Customer Support and Shipping updates

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As many of you know, we have been woefully understaffed in our CS department. As of 2 weeks ago we went from understaffed to UN-staffed as our only CS person suffered a major back injury and is on mandatory bed rest for weeks. This has resulted in several weeks of support tickets backing up.

Finally some good news, we have a new CS person who will be starting tomorrow. Please be patient with them as they learn the ropes over the next few weeks but hopefully they will get the log jam...

Customer Support and Shipping updates

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